Cultivating successful personal and professional relationships requires the ability to accurately infer the feelings of others – i.e., to…
National security is one of many fields where public officials offer imprecise probability assessments when evaluating high-stakes…
People are exposed to exemplary peer performances often (and sometimes by design in interventions). In two studies, we showed that exposure…
Corporations, not-for-profit groups and governments spend billions of dollars every year on diversity training—without knowing whether the…
Gender equality is a moral and a business imperative. But unconscious bias holds us back, and de-biasing people’s minds has proven to be…
We compare emergency department (ED) operational metrics obtained in the first year of a rotational patient assignment system (in which…
Conference call tone predicts future earnings and uncertainty. “Tone disappointment” (excessive negativity) predicts more strongly than “…
Operations managers do not typically have full information about the demand distribution. Recognizing this, data-driven
approaches have…